I've never had an issue with getting cookies from Crumbl that aren't deliciously soft and moist until today. Every cookie was very dry and crunchy except for the pineapple one :( pretty disappointed
K
Kathie A
2 contributions
28/03/25
• DoorDash order
Not happy with the cost of these cookies and the condition they came in
R
Renee D
6 contributions
02/08/25
• DoorDash order
Cookies looked amazing and packaged well
C
Christie C
33 contributions
30/10/23
• DoorDash order
Hate to leave this revue, but I have received 3 separate cookies on 3 different occasions that did not have frosting!
To me, frosting is a big part of the Crumbl experience. To consistently receive unfrosted cookies is a disappointment that should be addressed with store owners/management.
I have spoken twice with gentlemen at this location. While he has been apologetic, polite, and concerned, the problem still continues.
I order through door dash, and as this location is closer to me, I am unable to order from the other location. Perhaps this is a sign that I should break my Crumbl addiction!
